Terms of Service

The service

CarrierReady reviews law-firm time entries and invoices against insurance carrier billing guidelines, flags entries that are likely to be reduced or rejected, and produces billing files such as LEDES. During the Shadow Pilot, the service is offered to a small number of firms at no cost, and features may change as we build it with them.

Accounts

You must be at least 18 and authorized to act for your firm. Keep your sign-in credentials secure and tell us right away at support@getcarrierready.com if you think your account has been misused. You are responsible for activity under your account.

Your data

Your firm owns the time entries, invoices, matter information and files it provides ("Firm Data"). You give us permission to use Firm Data only to provide, secure and support the service for you. We keep it confidential, do not sell it, and do not use it to train generalized AI models. Our Privacy Policy explains how we handle personal information. A firm's written pilot or subscription agreement, if any, controls where it differs from these terms.

You are responsible for having the right to share Firm Data with us and for meeting your own professional obligations, including client confidentiality.

Professional judgment stays with you

CarrierReady is a billing compliance tool, not a law firm, and it does not give legal advice. Carrier guidelines change and are interpreted differently by different reviewers. You decide what to bill, how to describe your work and what to submit, and you should review every invoice before sending it. We do not guarantee that any invoice will be paid in full or accepted by a carrier or its auditors.

Acceptable use

You agree not to:

• use the service to create false or misleading billing records;
• access another firm's data or try to get around security or usage limits;
• reverse engineer, copy or resell the service, or use it to build a competing product; or
• upload malware or anything you do not have the right to share.

Fees

The Shadow Pilot is free. If we later offer paid plans, we will tell you the price before you are charged, and paid use will be covered by a separate order or agreement.

Our intellectual property

We own the CarrierReady software, rule sets, name and logo. These terms do not give you any rights to them other than to use the service as allowed here. If you send us feedback, we may use it without obligation to you.

Ending use

You can stop using the service at any time. We may suspend or end access if you breach these terms or to protect the service or other users. When an account closes, you may ask us to return or delete Firm Data, and we will delete it within a reasonable time unless the law requires us to keep it.

Disclaimers

The service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, including amounts a carrier reduces or declines to pay. Our total liability arising out of these terms or the service will not exceed the greater of the fees you paid us in the 12 months before the claim or $100.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Alameda County, California, and both parties consent to their jurisdiction.

Changes

We may update these terms. We will change the effective date above and, for material changes, give notice by email or on the site before they take effect. Continuing to use the service after that means you accept the updated terms.

Contact

Xenco Labs, Inc., Pleasanton, California. support@getcarrierready.com