How can we help?

Common questions

How do I join the Shadow Pilot?

Fill out the application. We read every one and call to set up a 20-minute conversation. The pilot is free for the firms we select.

Do you need access to our billing system?

No. During the pilot you send us billing exports from your system, and we return a flagged pre-bill and clean LEDES files. Nothing changes in your system unless you choose to change it.

How do I unsubscribe from the newsletter?

Use the unsubscribe link at the bottom of any email. It takes effect right away. If you have trouble, email us and we will remove you.

I can't sign in.

If you signed up with Google, choose "Continue with Google" using the same Google account. If that doesn't work, email us from the address on your account and we'll sort it out.

How do I get a copy of my data, or delete it?

Email us from the address on your account and say what you need. We confirm the request and complete it promptly. Our Privacy Policy explains your rights, including those of California residents.

Is CarrierReady giving us legal or billing advice?

No. CarrierReady flags entries against carrier guidelines; your firm decides what to bill and submit. See our Terms of Service.

Reporting a security issue

If you believe you've found a security problem, email support@getcarrierready.com with the subject "Security." Please don't share details publicly until we've had a chance to fix it.